This course Introduces basic employee development with emphasis on the responsibilities of a newly-appointed supervisor. Emphasizes organizational structure, motivation, delegation of authority, interviews, orientation and induction of new employees, employee performance, evaluations, and dealing with employee conflict. The curriculum includes 60 hours of classroom activities.

Upon completion of this course, the student will be able to:

1. Define the role, expectations, and functions of a supervisor.
2. Identify and apply the steps involved in problem solving and decision-making.
3. Recognize the essential characteristics of effective leadership.
4. Differentiate between various motivational and supervisory management styles.
5. Explain the importance of the communication process to positive employee relations.
6. Describe the planning function as it relates to necessary skills and techniques involved in tactical and strategic planning as well as effective time management.
7. Identify and apply the managerial concepts concerning formal organization including unity of command, span of supervision, line-and-staff authority organizational structures, and delegation.
8. Recognize the supervisory manager’s role in selection, orientation, training, performance appraisals, promotion, and compensation.
9. Review the directing function as the connecting link between all the other managerial functions and in terms of managerial style, introducing change, and employee morale, disciplining, and legally protecting employees.
10. Relate how supervisory control involves the determination of whether goals and objectives have been met by actual performance and how this evaluation affects future goal-setting activities.
11. Discuss the role of labor unions in regards to supervisory activities, especially those involving grievances and complaints.

This Program is designed for front line managers, supervisors, future supervisors regardless of their actual job titles.

1. Understanding Supervisory Challenges in the New Millennium
2. Establishing Goals
3. Organizing an Effective Department
4. Acquiring the Right People
5. Designing and Implementing Controls
6. Solving Problems and Making Decisions
7. Motivating Your Employees
8. Providing Effective Leadership
9. Communicating Effectively
10. Supervising Groups and Work Teams
11. Appraising Employee Performance
12. Handling Conflict, Politics, Employee Discipline, and Negotiation
13. Dealing With Change and Innovation

1. Doctorate Degree in Strategic Management – Stanford University
2. Certified Senior Consultant - EAMC
3. Certified Fellow International Professional Managers Association – UK
4. Visiting Professor, Baath University – Syria
5. Visiting Professor, National Institute of Administration (INA) – Syria
6. Certified Management Expert – SEBC - Syria
7. Certified Sales & Marketing Executive International – USA
8. American Management Association Member
9. MBA Association Consultant & Member